Returns & Exchanges
We want you to love your hair as much as we do, which is why we offer a 30-day return window for products purchased directly from our site. If a formula isn't the perfect match for your hair type, we are happy to facilitate a refund or exchange.
Start Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
Pack and Ship
Securely pack your items in their original packaging, attach the return label, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, please allow 5-10 business days for the credit to appear on your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing